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CUSTOMER SERVICE
+1 516 515 1256

Monday – Thursday     9:00AM to 10:00PM

Friday – Sunday   9:00AM to 8:00PM

MY ORDER

Are there any benefits to having an account?

Having an account with us will give you access to view your account information and order history.

How will I know my order has been recieved?

After you place your order, you will receive an email from us acknowledging that your order has been received. This does not mean that we have accepted your order. Only after your credit card has been approved and the delivery address has been verified will your order be accepted and shipped. At which point you will receive a second email from us confirming shipment of your order. Should any products you have ordered be unavailable you will be quickly informed if out-of-stock and your payment will not be processed.

Can I save items in my cart and buy them later ?

Unfortunately, we cannot guarantee availability of an item at a later time. Please complete your order as soon as possible to reserve the items. You can however save Items to your wish-list for future purchases and sharing with friends and family.

Is my personal information kept private ?

You can review our Privacy Policy on how we use your information.

Will sales tax be added to my order ?

To the extent that we are required by law to charge and collect taxes on products that we sell, such taxes are charged based on the tax laws applicable to the location to which the order is being shipped or delivered. At checkout, all appropriate taxes will be added to the order total.

please note: the tax amount displayed during checkout is an estimate of the tax applicable to your order. This amount may vary slightly from the actual amount of tax payable in connection with your order due to different tax rates which apply as a result of the origin and destination of the item(s) being purchased, as well as other factors. The actual amount of tax payable in connection with your order will appear in your order confirmation email.

What are the shipping costs?

Shipping is automatically calculated based on where the item is being shipped to and the shipping method.

DELIVERY INFORMATION

Do you ship internationally ?

Yes. We ship to a number of destinations worldwide, if you are unsure whether or not your location is on our coverage map please contact us at: orders@heirportapparel.com and place your destination country in the subject line so that we can confirm if delivery to that country is permitable.

When will my order ship ?

We do our best to ship all orders as quickly as possible. There will be exceptions, but in general we will ship all orders within two business days.

How do I track my order ?

We pride ourselves in processing and shipping all orders as fast as possible. Once your order has been placed, you can track your order at any time by logging into My Account and searching your recent orders. Once your order has shipped you will receive an email that will contain the tracking information.

What can cause my order to be delayed ?

Your order may be delayed if the billing address does not match what the bank has on file or if the billing and shipping address are different for your order.

Do I have to pay customs and/or import taxes?

Please note that customs or import duties may be charged when the order reaches it’s destination country. These must be paid by the recipient. We have no control over these charges and cannot predict what they may be. Customs policies and charges will vary from country to country. We’d recommend contacting your local customs office for further information and detailed costs.

NEWSLETTER

How can I find out about events and/or special promotions ?

When creating an account with us your email address is automatically added to our distribution list, you will be alerted via email regarding any upcoming event or promotion. If you don not have an account you can register for ‘Heirmail’ updates on our Home page or Contact page.

Why do you ask for my email address ?

We use your email address to send details of order updates as well as promotions. You can unsubscribe to promotional emails at anytime by following the unsubscribe link at the footer of any email correspondence.

How do I unsubscribe from your mailing lists?

You can unsubscribe from any of our mailings by emailing us or following the unsubscribe link in the footer of all email correspondences.

CUSTOM ORDERS

Do you produce apparel for teams and organizations ?

We make all sorts of custom apparel. We work with, High schools, Colleges, Universities, Fraternities, Sororities, Sports clubs, Social groups and businesses (minimum order quantity is 12 pieces). For more info email:customs@heirportapparel.com

How do I submit measurements for a custom order ?

You can download our customs form, have your mesurements taken by your local tailor and submit the results to us via email, online form or you may stop by our flagship location to have your measurements taken in person.

What is the turnaround time on custom orders ?

Please review our complete Customs Policy here

PAYMENT

What payment options do you accept ?

We accept all major credit cards, debit cards, and PayPal.

Which debit cards and credit cards do you accept ?

We accept Visa, MasterCard, American Express, and Discover. Debit cards are accepted as long as they have a Visa or MasterCard logo.

How do I use the Paypal payment option ?

Existing PayPal users who would like to use PayPal payment method when placing an order can click on the “Checkout with PayPal” button when checking out. New PayPal users who would like to use PayPal as a payment method will be redirected to the PayPal website to sign up for an account and will be presented with the “Checkout with PayPal” option when they get back to the website.

RETURNS AND REFUNDS

What is your return policy ?

Please review our complete Return Policy here.

How long does it take to get a refund ?

Once the return is received at our warehouse and inspected your refund will be processed and applied to your original method of payment within three (3) business days. Please note, depending on your credit card company it can take 2-14 days for the credit to post to your account.

How can I do an exchange ?

All products returned will be processed as a return and a refund will be processed. If you need to exchange, we recommend you place a new order with us and return the original product for a refund.

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